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peace of mind
peace of mind
Every moment of travel is important to us.
Whether it’s helping you select your perfect dream destination, giving you a ride to and from the airport in a sleek executive car, offering the security of our unrivalled Travel Protection plan or 24-7 support, we are with you every step of the way to make sure everything is perfect.
We don’t think of guided travel as a business. We think of it as a great honour and privilege to be able to share what’s so wonderful about the world with our guests. Since it’s so personal for us, we treat each and every traveller as a valued friend. We want you to sit back and let us handle all the details so you can have the time of your life.
Guaranteed to Go
We have guaranteed thousands of tour departure dates across over 170 of our tours. This means that you can book your tour with peace of mind knowing that it will depart as planned and your departure date will not change.
Pre-Paid Tipping
Take the confusion out of tipping while on tour with our Pre-Paid Tipping option. You can now include pre-paid tipping into your guided tour purchase – pay for your tipping up front, we handle the rest. No more running to an ATM at the last minute on tour, or carrying around cash you won’t spend.
Gateway
Even with us handling all of the details for you, there are still a few things you need to keep track of. That’s why we’ve created Gateway. It’s the place where all of your documents, itineraries, flight schedules and any other important information lives. This way, you only need to go to one place to find all the information you need. It’s just another way we take the stress away.
Cancellation Waiver
We understand that life happens and sometimes plans change, so we don’t want you to book with us only to be charged with fees if you have to cancel your trip. That’s why we include our industry leading, worry-free cancellation waiver that offers you a full refund, less the deposit. This enables you to cancel for any reason right up to the day before your departure.
The Collette Passport Club
Check out the revamped Passport Club — a loyalty program that rewards you every time you travel with Collette. The more you travel, the more benefits you’ll receive.
Sedan Service
Getting to and from the airport can be the most stressful and difficult part of any trip. Start and end your adventure in hassle-free luxury with our private sedan service that comes straight to your door, loads your bags and whisks you off to the airport and back home again when you return. Ahhhhhhh. Now that’s how to start and end a trip the right way! This service is available on international air-inclusive bookings for passengers within 80kms of the Auckland airport.
