You have been assigned to the appropriate level of the loyalty program based on the total number of tours you’ve taken since 2006.

You would be assigned to Adventurer level if you have completed one or two tours with Collette or Explorer level if you have completed three or more tours with Collette.

Collette maintains reservation history for departures starting from 2006 and onward. Your overall trip count includes all tours you have taken since 2006.

There is no time requirement within which you have to take your third tour to move from the Adventurer to the Explorer level of the program.

Members of the Explorer level of the program earn $100 per-person credit towards purchasing optional tour upgrade components (pre/post tour extensions, pre/post night accommodation, pre-purchased optional tours, air upgrades, room upgrades, air upgrades and more) on every tour they take.

No, all tours that Collette offers are eligible for this program.

Travellers on all tours that Collette offers will receive future travel credits.

Regardless of the method by which you book a trip with Collette, you will receive a future travel credit upon the departure of your tour.

Future travel credits are automatically generated on your tour departure date (generally this is the date that your tour formally begins in-destination). Please note that your individual departure may be before this date depending on your destination and travel arrangements.

If you have booked with us directly or through a travel advisor, you will receive an email following your tour with program details as well as the amount of your future travel credit.

When embarking on back-to-back tours, you cannot use a credit earned on the first tour towards the second one. Travel credits are generated upon departure, and must be applied to your reservation prior to final payment. In the case of back-to-back tours, you will have already paid for the second tour in full by the time a future travel credit is generated from the first tour's departure.

If you have a future travel credit available, it will not be applied automatically to your new booking. You must request at time of booking that you would like your credit applied.

When you make a booking, you can specify whether your travel credit should be applied partially or in full.

Additionally, credits may be accrued for future use. That said, be sure to keep in mind the dates that your credits will be reduced in value from 5% to 3% (2 years after their generation) or expire (3 years after their generation), as credits have to be used by a specific departure date not a specific booking date.

A 5% travel loyalty credit will reduce to 3% exactly two years following the departure date of the tour it was earned from.

A 3% travel loyalty credit will reduce to zero (fully expire) exactly three years following the departure date of the tour it was earned from.

For example, a tour that departs September 1, 2024 would generate a 5% future travel credit on the same date. That credit would be valid at the 5% level for tour departures through September 1, 2026. As of this date, the 5% credit would be reduced to 3%, valid for tour departures through September 1, 2027. At this time, the travel credit expires fully.

If you travelled with Collette between September 1, 2023 and September 1, 2024 the expiration dates for existing 5% and 3% loyalty credits will be updated to reflect the updated policy starting with September 1, 2024 departures:

• 5% credits will be valid for 24 months from the original trip date, and 3% credits will be valid for 25-36 months from the original trip date. For Explorer loyalty level, your additional $100 credit for purchasing optional tour components has also been extended to 36 months.

This policy change does not affect unexpired loyalty credits that you may have earned from tours that departed prior to September 1, 2023.