Collette President Addresses Travel Advisors as the Company Emerges From the Pandemic

She says Collette did what it always does: Put customers first, whether that meant rebooking for a later date with a future travel voucher or returning money.

Leibl-Cote says Collette’s financial stability has allowed it to protect its customers for over 100 years in good and bad times, including the financial crisis of 2008, 9/11 and other crises. Over the course of the current pandemic, Collette returned more than $135 million dollars to travellers, because Leibl-Cote says Collette has not earned the money until the tour has taken place. Read more.